The assessment forced us to drop half of our vanity events. We still disagree with one of their activation definitions, but the visualization plan gave our CS team a weekly view they actually open.Nicha S., Head of Product, B2B workflow software — Product Usage Analytics Assessment
Client stories
Evidence from product and customer-success teams
Quotes reference specific engagements—assessments, dashboard design, sessions, and retainers—rather than generic praise.
They redesigned our adoption board so leadership stopped asking for a separate spreadsheet every Friday. The first draft felt sparse; after one revision it matched how we talk about accounts.Marcus T., COO, regional SaaS for logistics — Usage Dashboard Design
Monthly commentary arrives before our account reviews. The tone is calm and specific—which feature stalled, which segment recovered—without drowning us in raw exports.Pimchanok R., Customer Success Lead — Monthly Usage Reporting Retainer
The working session was blunt about our messy taxonomy. We left with a shared glossary and a short list of charts worth building next quarter.Elliot K., Founder, mid-market analytics product — Analytics Working Session
Extended project note
Ananya W., VP Product, HR software for enterprises — Product Usage Analytics Assessment
We commissioned the flagship assessment after two failed internal attempts to standardize usage reporting. Cloud Beaconhub interviewed product, CS, and our Bangkok implementation team, then mapped which events actually predicted expansion.
The engagement ran three weeks. Week one exposed that our dashboards mixed trial curiosity with paid-seat depth. Week two produced wireframes for an account-health view keyed to three repeat actions. Week three ended in a handoff workshop where our analysts rebuilt the first board using their own warehouse. We still own the pipelines; they owned the clarity.